Customer called about his Scott sub 10, complaining of a clicking noise and squealing front brake.
After test riding and cleaning the pads and disc rotor my first suspicions were confirmed, the pads needed replacing. With the new pads fitted, i proceeded to bed them in, a process that is often overlooked but is very important and involves getting the pads up to working temperature. Once done the front brake was silent and powerful. Also, the customer had mentioned that the back brake was feeling soft and spongy, suggesting they required bleeding. During the bleeding quite a lot of air came out of the system and afterwards it felt spot on.
The clicking noise described sounded like the eccentric bottom bracket may have slipped or worked loose and from looking at the chain tension that appeared to be the case. Once adjusted and tightened bike was working as it should.
I am the company founder and a very keen cyclist who has enjoyed cycling since the first day I sat on my first bike. What I love about cycling is the freedom and chance to go places under your own steam. Plus, it keeps you fit and helps to save money on fuel too!